R E T U R N S  +  E X C H A N G E S

WE AIM TO SATISFY EACH AND EVERY CUSTOMER, AND WANT TO RESOLVE ANY ISSUE THAT MAY ARISE. 

IF YOU ARE UNHAPPY WITH YOUR PURCHASE AND WOULD LIKE TO MAKE AN EXCHANGE FOR STORE CREDIT PLEASE CONTACT US WITHIN 7 DAYS FROM THE DATE OF delivery. IF YOUR REQUEST IS WITHIN THE PARAMETERS OF TIME ALLOWED, WE WILL OFFER A STORE CREDIT FOR THE COST OF THE ITEM PAID MINUS SHIPPING COSTS AND A 10% RESTOCKING FEE. PLEASE INCLUDE THE ORIGINAL PACKING SLIP WITH EXCHANGE SHIPMENTS.
you may ship returned packages to:
5702 pleasant valley road
el dorado, ca 95623

WE DO NOT ASSUME RESPONSIBILITY FOR COMPENSATION OF RETURNED PACKAGES LOST IN TRANSIT WITHOUT PROOF OF DELIVERY TO AMONG THE FLOWERS

Among the flowers does not issue refunds for packages that are lost or stolen.

S H I P P I N G

OUR PRODUCTS ARE MADE WITHOUT PRESERVATIVES, ADDITIVES AND CHEMICAL INGREDIENTS. THEY ARE HANDCRAFTED AND POURED IN SMALL BATCHES TO ENSURE THE FRESHEST QUALITY TO YOU. PLEASE ALLOW up to 7 business DAYS* FOR YOUR ITEM TO SHIP. 

If you have selected overnight shipping or priority 1-3 day shipping (or any other variation of shipping options), these are referencing to the timeline of the carrier and not the lead time of Among The Flowers. The shipping timeframe begins once you receive the tracking number via email.

USPS Ground Advantage transit time takes up to 10 days.

if there is any issue with your order, please reach out to us within 7 days of when the carrier has marked it as delivered. issues regarding broken items, missing items, etc submitted after 7 days are not eligible for replacement or compensation.

*business days are Monday-friday and do not include weekends.

I N T E R N A T I O N A L  S H I P P I N G

UNEXPECTED CUSTOMS CHARGES ARE THE RESPONSIBILITY OF THE BUYER. WE ARE NOT RESPONSIBLE FOR THESE CHARGES.

INTERNATIONAL SHIPPING MAY TAKE UP TO ONE MONTH BEFORE PASSING THROUGH CUSTOMS AND UNFORTUNATELY THIS IS BEYOND OUR CONTROL.

A phone number is needed to process the shipment for any purchases shipping to a destination outside the United states.

C A N C E L A T I O N S

ALL CANCELLATIONS WILL BE CHARGED A 10% RESTOCKING FEE